W-2 Contract

Duration - 1 Year

Location - REMOTE

Pay Range - $16.08 to $22.52

Job Description

Provides Nationwide title services. Responsible for supporting real estate closing transactions by assisting internal and external customers with complex inquiries and providing a high level of customer service to ensure timely and satisfactory resolution in accordance with service standards. Utilizes working knowledge and expertise to respond to routine and non-routine inquiries that may require some research and adaption of response. Accountable for meeting or exceeding hourly SLAs and time-sensitive goals with accuracy and professionalism.

Duties

• Handles internal and external inquiries related to moderately complex processes and transactions.
• Monitors messages and questions received via centralized inbox, systematic work queues or phone, responds to moderately complex inquiries and escalates more complex.
• Coordinates the preparation for certain Title documents, primarily affidavits. Review and collection of all required documentation and required forms for closing.
• Acts as liaison between internal and external parties to ensure requests are effectively resolved.
• Enters detailed and accurate notes into appropriate systems and files documents according to standard procedures.
• Works with internal and external parties to effectively resolve issues.
• Follows up on any delays in inquiry answers and updates the status in the systems.
• Maintains a high level of customer service through proactive communication with internal and external customers and business partners. Updates management on trends, issues or problems that may impact the business or clients.
• Communicates any requirements to clients and exercises good judgment in the enforcement or exception to policies.
• Works at enhancing the quality of customer service for the benefit of the company and the customer.
• Performs other duties as assigned by management.

Required Qualifications:

• Must have at least 5 years of title company industry lien clearing/processing/curative experience. Mien clearing and title resolution experience
• Computer proficiency including high comfort with Microsoft office products
• Strong analytical and judgment skills
• Previous Curative experience including strong knowledge of title and mortgage documents
• Excellent professional written and verbal communication skills
• Proven track record of strong quality and productivity
• Demonstrated flexibility and adaptability to changing tasks, organization, and self-motivation
• Ability to work in a fast-paced, high volume environment, while maintaining attention to detail
• Must be able to work quickly and independently
• Demonstrated Customer Service skills
• Experience in a multi-state operation
• Ability to multitask
• Commitment to teamwork
• Strong ability to provide information and direction to production associates

Desired Qualifications:

• Ability to proactively and accurately identify and resolve problems
• Excellent interpersonal skills
• Prior National Title Provider experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.